Privacy policy

Data we collect

We only collect the data you voluntarily provide to us and the data strictly necessary for audience measurement:

• Contact form: name, email address, company, message.
• Booking form: name, email address, phone number (optional), dates and details of your stay.
• Audience and usability measurement (only with your consent): pages viewed, device and browser type, browsing data collected by Google Analytics and Microsoft Clarity (the latter also records anonymised session replays and heatmaps).
• Anonymous traffic statistics (without consent, as no cookie and no personal data are involved): page viewed, referring website, country, device and browser type, measured by Plausible Analytics on our own server.

Purposes and legal bases

• Responding to your contact requests (legal basis: our legitimate interest in answering enquiries).
• Processing your booking requests and managing your stay (legal basis: performance of pre-contractual measures and of the contract).
• Measuring website audience in order to improve it (legal basis: your consent for Google Analytics and Microsoft Clarity; our legitimate interest for the anonymous statistics collected by Plausible).

Cookies

We measure website traffic with Plausible Analytics, hosted on our own server. This tool sets no cookie, does not track visitors across websites and stores no personal data or IP address: it therefore does not require your consent and works whether or not you accept cookies.

This website uses Google Analytics and Microsoft Clarity to measure its audience and understand page usability. The associated cookies (Google Analytics: _ga, _ga_*; Microsoft Clarity: _clck, _clsk, CLID) are only set after you give your consent through the banner displayed on your first visit. They have a maximum lifespan of 13 months.

Your choice (acceptance or refusal) is stored for 6 months. You can change it at any time by clicking "Manage cookies" at the bottom of the page. If you refuse, no audience measurement cookie is set and any existing cookies are deleted.

Recipients and processors

Your data is never sold or rented. It is only accessible to us and to the following processors:

• Resend, Inc. (United States): delivery of the emails sent from our forms. Transfers outside the European Union are governed by standard contractual clauses.
• Google Ireland Ltd (Ireland): audience measurement through Google Analytics (with your consent) and loading of Google Fonts, which involves transmitting your IP address to Google.
• Microsoft Ireland Operations Ltd (Ireland): usability analysis through Microsoft Clarity (with your consent). Transfers outside the European Union are governed by standard contractual clauses.
• Our hosting provider OVH, located in France, which stores the website files.

Retention periods

• Contact messages: 2 years after the last exchange.
• Booking and invoicing data: 10 years, in accordance with legal accounting obligations.
• Audience measurement data: 14 months maximum.

Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict the processing of, object to the processing of and port your data, as well as the right to withdraw your consent at any time.

To exercise these rights, contact us through our contact form; we will reply within one month. If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

Security and changes

We implement appropriate technical and organisational measures to protect your data, and the website is served over HTTPS.

This policy may be updated; the date of the last update is shown at the top of this page.

Contact

For any question about this policy or your personal data, contact us through our contact form.